Mein Zukunftskonzept der Bildung lautet „Education as a Service“
„Services must consider the learners’ viewpoint and learning experience. In a smart learning environment, learners would have different service choices at different learning stages, where these services are provided by different educational facilities, either online or physically. Due to the rather blurred lines between formal and informal learning, and the increasing focus on informal learning, it may not be necessary to distinguish these two learning formats separately in the future.“
Begoña Gros (2016)